Shipping policy

Shipping & Delivery Policy

VP Designs, LLC
Effective November 2, 2026

At VP Designs, we specialize in supplying marching bands, color guards, performance ensembles, educational organizations, and individual performers.

Many of our products are shipped directly from specialty manufacturers and distributors. This allows us to offer a broader selection of professional performance merchandise without maintaining a traditional retail warehouse.

How Shipping Works

Orders may be fulfilled by one or more independent suppliers.

Shipping arrangements depend on the products ordered, supplier location, package dimensions, order quantities, delivery destination, and available carrier services.

Because merchandise may ship from different facilities, orders containing multiple products may arrive in separate shipments.

Shipping Charges

Applicable shipping charges are displayed during checkout before payment is completed.

Our specialty suppliers primarily serve larger band and ensemble orders. Their shipping arrangements may therefore be less economical for individual products or smaller purchases.

As a result, shipping charges on smaller orders may appear high relative to the merchandise price.

VP Designs is continually evaluating available fulfillment and shipping arrangements to improve the purchasing experience.

Purchasing for an entire band, guard, or performance program?

We encourage you to contact us before placing a larger order. We can help coordinate merchandise requirements and explore available purchasing and shipping options.

Alternative shipping arrangements or reduced charges are not guaranteed and must be confirmed before an order is placed.

Processing and Delivery Times

Processing and shipment times vary by product and supplier.

In-stock merchandise is generally processed after payment verification and supplier acceptance.

Made-to-order, customized, backordered, or specially manufactured merchandise may require additional production time.

Any specific shipment or delivery estimate provided for an order should be treated according to the terms communicated at the time of purchase.

We do not guarantee delivery by a particular event, rehearsal, competition, or performance date unless that commitment has been expressly confirmed in writing.

Order Tracking

When tracking information is available, it will generally be provided through the order confirmation system or subsequent shipping notifications.

Tracking information may be issued separately for products shipped from different suppliers.

Multiple Shipments

An order containing merchandise from multiple suppliers or fulfillment locations may be divided into separate packages.

Customers may receive multiple tracking numbers and deliveries.

Shipping Destinations

Available shipping destinations and delivery methods are determined by the options presented during checkout.

Certain merchandise, including oversized equipment, flag poles, and other specialty items, may have shipping restrictions or require additional arrangements.

Delivery Delays and Backorders

If merchandise cannot be shipped within the timeframe represented at purchase, VP Designs will communicate the delay and provide appropriate options consistent with applicable law.

Where required, customers may choose whether to consent to a revised shipment timeframe or cancel the affected merchandise for a refund.

If an order cannot be fulfilled, we will provide the refund required by applicable law.

Incorrect Addresses and Delivery Issues

Customers are responsible for providing accurate and complete shipping information.

Please contact us promptly if an address needs correction.

Address changes may not be possible after an order has entered fulfillment.

Additional shipping charges resulting from an incorrect address or requested redirection may apply when permitted by law and appropriately disclosed.

If tracking indicates a delivery issue, please contact VP Designs so we can assist with the carrier or supplier.

Damaged or Incorrect Deliveries

Please inspect merchandise promptly upon delivery.

If an item arrives damaged, defective, incomplete, or incorrect, contact us as soon as possible, preferably within 24 hours, with photographs and your order number.

Do not discard damaged merchandise or packaging until instructions have been provided.

Please refer to our Returns & Refunds Policy for additional information.